Job Description
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.
JOB TITLE & JOB CODE
Job Title (Job Code): PLM Rolling Stock (RSC) Key-User (KU).
Applicable for domains: Engineering, Industrial, CCM.
PURPOSE OF THE JOB
- The PLM4A RSC site Key User is the Métier/Tools referee (Engineering, Industrial or Transverse) for his/her Site.
- In “running” phase, Key-user is the first level of support for operational users.
- He/She ensure that the “Core model” Solution is well understood and used at plant level, according to processes & rules issued by the métier.
- Support site Digital Continuity Officers (DCO) / Programme Manager (PM) in deployment and cultural change activities
- He/She is the main interface between :
- PLM4A RBPEs (Experts)
- End-users
- Central M&T (Methods & Tools)
- Monitor site maturity level (processes and solution adhesion) against target
Note: this position is in the continuity of current Delmia or DMA KU positions.
ORGANISATION
Reports directly to:
- The head of stream he is dedicated to (department director or other manager).
Reports functionally to:
- Regional organization (RBPE)
- DCO
Direct reports
Functional reports
Network & Links
Internal
- PLM4A RSC Region Deployment Manager & RBPEs
- Site RSC management (incl. SED, SID)
- Site RSC Engineering, Industrial & SC KUs / Métiers
- PLM4A KU network
- PLM4A Program teams
- IS&T of the site (if any)
External
MAIN RESPONSABILITIES
- Key-User ensures the appropriate support to end-users concerning his perimeter
- Key-User trains end-users, both for process appropriation and IS tool, in stabilized mod. The KU has been trained to train the trainer cessions. In deployment phase, Key-user, will be help by deployment team.
- Key-User is capturing incidents & defects raised by end-users. He/She processing characterization of issues. Whenever possible, He/She contains them by workaround. He/she expresses issues & transmit them to the appropriate support team
- Key-user consolidate needs of enhancement in this domain at plant level:
- Identifies business needs and writes request for change
- Propose methodologies improvements to RBPE who will request the validation of Central M&T
- Key-User are in charge to test new functionalities or other upgrades of the solution
- Key-User is the leader of coherence of data for his stream within his/her site
- Key-User puts in place and manages IS usage control, ensuring that end-users are well using the system ( according to core model rules).
- Key-User support RBPE for local translation of documentations
- Key-User manages the accounts access in his stream, according to internal control rules
- On request, supports RBPE in cross functional workshops/methodologies or in support mission to other sites
MAIN REQUIRED COMPETENCES
Educational Requirements
Mandatory:
- Graduated from University or Engineering School
Desirable:
Experience
Job Details
- Job Location
- Bengaluru India
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified