Technical Support Specialist / Card Control

As a Technical Support Specialist / Card Control at Aspire, you will play a pivotal role in ensuring the smooth operation and continuous improvement of the Network One platform. Your primary responsibility will be to act as the main point of contact for L1 support teams, addressing and resolving incidents efficiently. You'll collaborate closely with internal and external stakeholders to provide effective solutions and maintain the platform's functionality and reliability.

• Serve as the main contact for L1 support teams, handling incidents on the Network One platform.
  
• Own and resolve all escalated issues efficiently, coordinating with internal and external teams.
  
• Provide solutions for issues, leveraging technical expertise to avoid unnecessary escalations.
  
• Develop a deep understanding of platform technologies for effective troubleshooting.
  
• Identify and suggest improvements for platform security, stability, and performance.
  
• Stay updated on platform roadmap and contribute insights for development.
  
• Assist incident managers in coordinating with L3 engineering support for issue resolution.
  
• Manage changes and implementations to ensure the Network One system runs smoothly.
  
• Take charge of resolving L3 engineering defects to uphold system functionality.
  

• Bachelor's Degree in Computer Science or equivalent industry experience
  
• 3+ Years in payment related applications support and implementation 
  
• Trouble shooting and incident management for the card system and different integrations
  
• Handling the Level2, Level3 support for the Network One platform components.
  
• Knowledge about java, tomcat, web applications, unix and windows.
  
• Trouble shooting and coordinating with product development team
  
• Server monitoring and deployment of fix on Unix and Windows Servers
  
• Functional testing and internal users training
  
• Ability to clearly communicate with all stakeholders
  
• Knowledge on regression, performance testing and any testing tools, like selenium
  
• Knowledge on Multitenant architecture
  
• Must have knowledge of any version control tool preferably GIT and CICD with Jenkins or Bampoo
  
• Experience in cloud technology , docker,Kubernetes etc
  
• Experience in application Server - Weblogic, JBOSS, TOMCAT
  
• Experience in Tools - Remedy, Jira, Confluence, Bit Bucket, Intllij, putty, toad, SQL Developer, MSSQL – Studio
  
• Understanding of the ITIL framework, Incident, problem and change management
  

• Be part of a (Remote is here-to stay) organization.
  
• Work and learn from great minds.
  
• Explore new opportunities to learn and grow everyday by attending technical and nontechnical training. 
  
• Get market exposure by working with international tech leaders. 
  
• Nursery reimbursement benefit. 
  
• Aspire Wellness Program. 
  
• Attend virtual and onsite international tech conference.