Job Description
About the Job
As a Technical Support Specialist / Card Control at Aspire, you will play a pivotal role in ensuring the smooth operation and continuous improvement of the Network One platform. Your primary responsibility will be to act as the main point of contact for L1 support teams, addressing and resolving incidents efficiently. You'll collaborate closely with internal and external stakeholders to provide effective solutions and maintain the platform's functionality and reliability.
What you’ll do- Serve as the main contact for L1 support teams, handling incidents on the Network One platform.
- Own and resolve all escalated issues efficiently, coordinating with internal and external teams.
- Provide solutions for issues, leveraging technical expertise to avoid unnecessary escalations.
- Develop a deep understanding of platform technologies for effective troubleshooting.
- Identify and suggest improvements for platform security, stability, and performance.
- Stay updated on platform roadmap and contribute insights for development.
- Assist incident managers in coordinating with L3 engineering support for issue resolution.
- Manage changes and implementations to ensure the Network One system runs smoothly.
- Take charge of resolving L3 engineering defects to uphold system functionality.
What you’ll need- Bachelor's Degree in Computer
Science or equivalent industry experience
- 3+ Years in payment related applications
support and implementation
- Trouble shooting and incident
management for the card system and different integrations
- Handling the Level2, Level3 support
for the Network One platform components.
- Knowledge about java, tomcat, web
applications, unix and windows.
- Trouble shooting and coordinating with product
development team
- Server monitoring and deployment of fix on
Unix and Windows Servers
- Functional testing and internal users training
- Ability to clearly
communicate with all stakeholders
- Knowledge on regression, performance testing and any testing
tools, like selenium
- Knowledge on Multitenant architecture
- Must have knowledge of any version control tool preferably
GIT and CICD with Jenkins or Bampoo
- Experience in cloud technology , docker,Kubernetes etc
- Experience in application Server - Weblogic, JBOSS, TOMCAT
- Experience
in Tools - Remedy, Jira, Confluence, Bit Bucket, Intllij, putty, toad, SQL
Developer, MSSQL – Studio
- Understanding of the ITIL framework, Incident, problem and change
management
Why AspireIn addition to a competitive long-term
total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond
this. - Be part of a (Remote is here-to stay) organization.
- Work and learn from great minds.
- Explore new opportunities to learn and grow everyday by attending technical and nontechnical training.
- Get market exposure by working with international tech leaders.
- Nursery reimbursement benefit.
- Aspire Wellness Program.
- Attend virtual and onsite international tech conference.
Job Details
- Job Location
- Amman Jordan
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
