Sales & Application Specialist

Job Purpose

• Responsible for conducting sales and delivering exceptional customer service, answering all customer questions and concerns regarding Mohamed Naser Al – Hajery & Sons’ medical devices. Offer, promote MNH products and ensure customers make the most informed buying decisions possible, while complying with Mohamed Naser Al – Hajery & Sons policies and procedures.

Key Roles and Responsibilities

• Implement the LCS Department’s set policies and procedures and comply with the Mohamed Naser Al – Hajery & Sons other policies.

Sales & Application Specialist Activities

Product Knowledge and Promotion

• Continuously promote and expand the knowledge of the company’s LCS department product lines in hospitals, clinics, and medical facilities.
• Answer all questions accurately and address all concerns that the customer may have regarding any of Mohamed Naser Al – Hajery Medical Product Line up.
• Stay informed about product updates, new features, and advancements in technology related to the products.

Customer Engagement and Sales

• Assess customer needs and lead customers to making the correct decisions regarding which product is the right choice for their specific needs.
• Lead demand-generating marketing activities in the assigned market for the assigned products.
• Offer MNH products to new customers and maintain close relationships with important leads for future sales opportunities.
• Log customer contact information and share it with LCS service team and management for follow up when needed.

Product Demonstration and Application Support

• Demonstrate product functionality accurately, completely, and competently and in line with Mohamed Naser Al – Hajery Policies and Procedures.
• Provide on-site and remote assistance in the installation and calibration of the assigned product lines at healthcare facilities.
• Communicate all the needed technical specifications to customers to ensure their awareness of best practices in using the products.
• Serve as a point of contact for customers experiencing issues using MNH products, intervene by providing user support or coordinate with the service department when technical support is required.
• Conduct training sessions for healthcare professionals, including nurses, technicians, and physicians, on the proper use and maintenance of MNH products.
• Develop training materials and documentation to support training initiatives in medical facilities.
• Perform other duties related to the job as assigned by the direct manager.

Reports

• Prepare and submit reports to the LCS management when required.