Technical Consultant

The technical consultant is responsible for a variety of roles including technical implementation, support, development and customization, application/business rules configuration, training and documentation as a sole contributor or part of a larger team of the proposed solution. He/she will manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects are completed either on-site or remote through a very dynamic work environment.

Duties & Responsibilities

The technical consultant will be responsible mainly but not limited to the below:

• Responsible for project implementation and support of our solutions either remote or at customer’s sites
• Functional and technical analysis of our Proprietary Software’s specific features.
• Technical analysis of the performance problems and bottlenecks in the solution/ RDBMS,
• identifying the problem and eventually implementing the solution, where applicable, resulting in improving the solution overall performance
• Provide training to our customers on the solution functionalities
• Supporting and fixing the issues reported by clients in their day-to-day operations
• Work closely with clients and the company team members, to monitor and troubleshoot any inconsistencies getting reported on the solution on daily basis
• Conduct preliminary troubleshooting on the technical issues reported by the client and work closely with the Product Engineering team to solve the issue. The technical consultant should be responsible of owning the issue till its resolution and closure by the client
• Coordinate with the Product Engineering team to gather all the needed scripts for technical issues, test them for validity purposes, deliver the needed part to the customer, and assist the client in answering any issues
• Assist Business Consultants in defining the technical requirements of the clients and preparing onsite testing of software patches/enhancements/modifications
• Develop medium and low complex advices, reports, and dynamic files
• Develop, test, and implement onsite customizations as per the client’s requirements
• Develop, test, and implement interfaces and integrations between our solution and any third- party solution as required
• Works with Senior Business Consultants/ Technical Consultants/Project Manager and clients to help refine, prioritize, and schedule all the technical assistant requests (TAR)
• Prepares well-structured quality official documentation (presentations, minutes of meeting, etc.) to be submitted to Client or for internal use
• Respects and obeys company rules, policies, and procedures