Job Summary
The Tenant Relations Executive is responsible for building strong tenant relationship. By engaging tenants in regular performance discussions, you gain a deep understanding of customer needs, business direction and future growth plans with regards to retail space requirements.
Job Responsibilities
Maintain good landlord-tenant relationships.
Track and analyze the performance of tenants.
Engage Tenants on performance discussion and opportunities for expansion.
Conduct regular meetings with tenants to understand their business needs and directions.
Liaise with tenants on complaints, operational feedback, and leasing matters.
Support the Central Leasing team in terms of lease management and administration.
Ensure tenants adhere to the lease terms.
Ensure property tax levied is in line with committed rentals.
Analyze tenants’ sales data for reporting.
Provide management, malls and other departments with relevant leasing reports when required.
Assist CM/GM on yearly budgeting, forecast with respect to income arising from Leasing activities.
Job Knowledge & Skills
Experienced and proficient in verbal and written communication and preparing reports.
Understanding of consumer marketing, accounts, and contract laws
Knowledge of retail marketing in a shopping mall environment
Knowledge of advertising campaigns, press releases and the development of other strategic communications.
Excellent communications skills, working effectively with media and the public.
Competent in formal report writing and presentation skills.
Demonstrated supervisory and mentoring skills.
A team player with the ability to work independently.
Proven ability to influence people (internally and externally)
Ability to work under pressure
Job Experience
Minimum 5+ years of total experience
Minimum 3 years of experience in Specialty/industry relevant (required)
A minimum of 2 years in GCC is preferred.
Competencies
Accountability
Collaboration
Customer Surveys L2
Data Administration L2
Direct Customer Interface L2
Escalation Procedures L2
Leadership
Quality
Resilience
Tenant management skills L2
Education
Bachelor's Degree in Business Administration or any related field
Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main sectors: General Contracting, Agro-Food Industries, Real Estate Development, Lifestyle (Hospitality, Entertainment & Catering) and General Services. To ensure the sustainability and success of each businesses within the various sectors, we are committed to providing every entity with the tools and resources together with the central functional support to enable development and growth. We work in specialization, to ensure that each business strives to achieve the organization’s objectives and goals. Grouping is done through focus and trade excellence of organization leaders who proactively work together in multi-disciplinary groups, ensuring that each business thrives and flourishes.
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