We support the Kingdom’s largest and most complex organizations across all industries in delivering enterprise transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
About us Established in 1993, Alnafitha IT is leading IT service provider in Saudi Arabia that adapt customer centric approach in vision direction focusing on creating positive experience for the customer by maximizing the value from product and service offerings and building long term relationship with the clients. We help organizations in 1. Setting IT strategies, 2. Developing IT infrastructure, 3. Maintaining high-level of IT operational excellence, 4. Serving business operations. We have partnered with the top IT vendors and technology leaders across the globe to provide the business solutions that cover most of todays’ business requirements, some of our success partners are: Microsoft, ManageEngine, AWS, Genesis, Zoho, Veeam, Poly, Yealink, Axios, TrendMicro, PaloAlto, McAfee, NetSupport, Kaspersky, Linkedin, DocuSign, Zoom, Sophos, Quest, Kemp, Autodesk, Adobe, exclaimer, Jabra, Tenable ...
We grow with our clients, and today we are proud to have more than 2000 customers in different industries across the kingdom. Enabling the organizations to grow better and not just bigger.
About the Job The Collection Specialist plays a crucial role in blending in-office financial duties with direct customer engagement in the field. This position is designed to manage overdue accounts through effective negotiation and account management strategies, facilitate debt resolution, and maintain exceptional levels of customer service, all while ensuring compliance with legal standards.
Job description
Engage directly with customers through on-site visits, phone, and email to manage overdue accounts, utilizing Zoho CRM and Books for comprehensive account management and invoicing.
Utilize negotiation skills to recover debts effectively and arrange suitable payment plans, ensuring compliance with regulatory standards and company policies.
Maintain precise records of financial transactions, customer communications, and collection activities to ensure accuracy and compliance with internal and legal standards.
Generate detailed reports on collection efforts and outcomes, analyzing account status and trends to inform and optimize future collection strategies.
Adhere to legal guidelines and company policies throughout the collection process, upholding a high standard of ethics and professionalism.
Provide superior customer service, resolving inquiries and disputes with professionalism and courtesy, aiming to maintain customer satisfaction and loyalty.
Collaborate with finance, sales, and customer service departments to align collection activities with overall business objectives, sharing insights to support company-wide goals.
Efficiently manage and prioritize field visits, utilizing technology and tools for mobile communication and on-the-spot payment collection.
Requirements
Candidate Experience
To excel in this position, you will need to:
Certification Requirements
Bachelor's degree in accounting or related field preferred; high school diploma or equivalent required.
Technical Skills
4+ years of experience in field collections, account management, or a related role, preferably in the IT sector.
Strong knowledge of CRM/ERP systems, especially Zoho CRM and Zoho Books.
Exceptional negotiation, communication, and interpersonal skills.
Ability to manage multiple tasks and efficiently schedule field visits.
Proficiency in Microsoft Office suite.
Personal Skills
High sense of responsibility and ownership, acting like owner in what you do.
Exceptional communication and presentation skills
Being able to work on their own or in a team
Being able to work to tight deadlines
Ability to maintain composure during stressful situation
