https://bayt.page.link/v1TUmrkCw1dqRip19
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

We are currently hiring for the position of Customer Service Representative at our call center in Riyadh. This is a full-time role with a rotating shift system and a 9-hour workday (including a 1-hour break). As an employee, you will be registered in the social insurance system and receive medical insurance for yourself and your family. We also offer a clear career advancement path for motivated individuals.

Responsibilities:

  1. Handle inbound and outbound customer calls professionally and efficiently
  2. Provide accurate and timely information to customers regarding products, services, and promotions
  3. Resolve customer complaints and issues, escalating when necessary
  4. Document all customer interactions and maintain accurate records
  5. Follow company policies and procedures for customer service and data privacy
  6. Meet or exceed individual and team targets for customer satisfaction, quality, and productivity
  7. Stay up to date with product knowledge and changes in company policies
  8. Collaborate with team members and other departments to resolve customer inquiries
  9. Continuously improve customer service skills and knowledge through training and development opportunities

Preferred Candidate:

  1. High school diploma or higher
  2. Fluent spoken and written English
  3. Strong computer skills, including proficiency in MS Office
  4. Saudi nationality

تفاصيل الوظيفة

منطقة الوظيفة
الرياض المملكة العربية السعودية
قطاع الشركة
الاتصالات والشبكات
طبيعة عمل الشركة
صاحب عمل (القطاع الخاص)
الدور الوظيفي
خدمة العملاء ومركز الإتصال
نوع التوظيف
دوام كامل
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
1

المرشح المفضل

منطقة الإقامة
المملكة العربية السعودية

Pioneers Outsourcing is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. is one of the experienced players in the business-process-outsourcing-solution market. We maximize the ecosystem that supports your customers/End users while improving every interaction within the customer life-cycle. We leverage market drivers, customer expectations, analytic and insights to differentiate you in your market place. We utilize our transformation methodology, domain expertise, technology, process optimization and analytic expertise to improve business outcomes. Flexibility & AgilityWe customize our solutions for our partners, structurally and commercially based on their needs. Pioneers is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions We provide multi Lingual service in Arabic, English,Urdu,French, Spanish, Italian, and German, our services are also offered in many other languages upon client request. Our client list includes local and international organizations from various industries and disciplines; Government,Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate Customer oriented, we have the flexibility to tailor our services to satisfy specific clients' needs and requirements

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