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Job Description

We are currently hiring for the position of Customer Service Representative at our call center in Riyadh. This is a full-time role with a rotating shift system and a 9-hour workday (including a 1-hour break). As an employee, you will be registered in the social insurance system and receive medical insurance for yourself and your family. We also offer a clear career advancement path for motivated individuals.

Responsibilities:

  1. Handle inbound and outbound customer calls professionally and efficiently
  2. Provide accurate and timely information to customers regarding products, services, and promotions
  3. Resolve customer complaints and issues, escalating when necessary
  4. Document all customer interactions and maintain accurate records
  5. Follow company policies and procedures for customer service and data privacy
  6. Meet or exceed individual and team targets for customer satisfaction, quality, and productivity
  7. Stay up to date with product knowledge and changes in company policies
  8. Collaborate with team members and other departments to resolve customer inquiries
  9. Continuously improve customer service skills and knowledge through training and development opportunities

Preferred Candidate:

  1. High school diploma or higher
  2. Fluent spoken and written English
  3. Strong computer skills, including proficiency in MS Office
  4. Saudi nationality

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Saudi Arabia
Nationality
Saudi Arabia

Pioneers Outsourcing is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. is one of the experienced players in the business-process-outsourcing-solution market. We maximize the ecosystem that supports your customers/End users while improving every interaction within the customer life-cycle. We leverage market drivers, customer expectations, analytic and insights to differentiate you in your market place. We utilize our transformation methodology, domain expertise, technology, process optimization and analytic expertise to improve business outcomes. Flexibility & AgilityWe customize our solutions for our partners, structurally and commercially based on their needs. Pioneers is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions We provide multi Lingual service in Arabic, English,Urdu,French, Spanish, Italian, and German, our services are also offered in many other languages upon client request. Our client list includes local and international organizations from various industries and disciplines; Government,Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate Customer oriented, we have the flexibility to tailor our services to satisfy specific clients' needs and requirements

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