KEY ACCOUNTABILITIES:
Contributing to the Strategy and Management of the Digital Enabling Function
• Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation
• Report solely to the “Digital Adoption & Support Region” / “Digital Adoption & Support Country Head”
• Push the digital transformation agenda and the implementation of the new digital support organization within the respective Office, PC and plant.
• Roll out specific digital EF policies, standards, methods, tools, manuals, and guidelines
• Participate in the deployment of ISO certifications requirement including the information security and business continuity management.
Digital Adoption & Support unit objectives and budget
• Contribute to the annual budget for the digital adoption & support unit as well as contribute to the annual budget of the project company and the plant in the respective site.
• Manage and monitor the financial performance against the approved budget.
Digital Adoption & Support unit Organization and Management
• Manage the digital adoption & support team within the site.
• Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
• Prepare required technical reports on the performance of the digital adoption & support unit in the respective site.
• Contribute to the implementation of change initiatives, programs and projects
• Prepare RFPs, scope of work, and other documentation for digital projects in the respective site and participate in technical evaluation of hardware, network and software related products and services.
Adoption
• Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site
• Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site
• Deploy the architectures/platforms/apps in the respective site (operational and under construction) while complying with country legislation.
• Deploy, configure, maintain and monitor the network and data center hardware e.g., switches, routers, firewall, and servers to ensure proper functioning and timely upgradation/ repair.
• Manage all networks related software licenses while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.
• Reporting operational status, perform backups and restores, etc., to ensure smooth operations of digital services in the site.
• Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
• Create and maintain local digital hardware and software inventory database for Adoption and support in the site
• Manage the backup, disaster recovery and regular testing of digital adoption and support systems in the site
Support
Provide Corporate Offices, Project Companies & O&M operational first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.- Manage digital infrastructure and data center within the respective Office, PC and / or plant.
- Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions in ACWA Power and NOMAC corporate offices applicable within the respective site.
- Provide all technical support during the installation, configuration and roll out phase.
- Upgrade, install and configure computer hardware, software, systems, networks, printers, etc to meet the objectives of adoption and support unit.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults, document problems and resolutions and assessing impact of issues
- Maintain availability, performance, integrity and security of digital systems within the site.
- Check Security logs from (Servers firewalls, switches, routers, etc ), monitor network traffic, run virus scans and ensure security patches are up to date to avoid security breaches.
- Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution.
- Manage user accounts, and emails, assign rights and access to the digital system and services.
- Provide the required awareness and training to the end user to ensure the proper use of digital systems and services.
Interaction with the I&C
• Collaborating as needed with the I&C “Digital Champion” at the plant level.
• Facilitate data availability for all critical IT/OT systems.
• Facilitate the control systems infrastructure support in coordination with digital operations and I&C.
