POSITION SUMMARY:
Support and maintain data processing and display, VTC and communications hardware. This includes installing, configuring, diagnosing, repairing and upgrading all corporate hardware and equipment while ensuring its optimal performance. Also troubleshoot problem areas in a timely and accurate manner, and provide end user training and assistance where required.
PRINCIPAL RESPONSIBILITIES:
• Troubleshooting, installation, repair, problem diagnosis, and implementation.
• Assists in the processes, by which requests and inquiries related to hardware, local area networks, and wide area networks, host systems communications are received, screened, prioritized, and resolved.
• Assistance, installations, and general maintenance; logs calls and takes appropriate action to ensure a satisfactory response with acceptable time frames for the user community; provides management and status reports on all requests.
• Performs other related duties as required. SKILLS:
• Ability to diagnose and repair equipment; operate and have a sound technical understanding of a wide variety of personal computing equipment and software
• Follow manuals and read complicated instructions; understand and carry out oral and written instructions
• Communicate effectively in written and oral form
• Basic understanding of electrical safety procedure.
EDUCATION/QUALIFICATIONS:
• Technical Diploma in computer hardware technology.
• Minimum 3 years' experience in a hardware support capacity
As a leading global provider of spatial information management (SIM) software, Intergraph Corporation fuses geospatial technology to security, helping some of the world's largest government, military, and industrial organizations in more than 60 countries better manage their operations and safeguard their infrastructure. Using our solutions, these organizations build and manage complex geospatial information systems and operations that make the world work - from oil and gas, utilities, communications, and transportation networks to public safety and national security systems. Long known as a pioneer of interactive graphics and Windows®-based technical computing, Intergraph has led the industry in adopting innovative geospatial technologies and approaches. We've been integrating GIS software and systems for more than three decades, including complicated engineering systems, complex data, and a variety of business processes. Building on our knowledge and experience, we continually expand our product lines and services to meet our customers' ever-changing needs. We have the vision to bring our complex world into focus, providing the power to see in every corner of the world. Through our geospatial technology and applications, we transform complex data into clear and compelling actionable information - enabling our customers to make faster and smarter operational decisions.
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