Guest Relations Associate (With Children / Learning experience)

For a well-reputed children's museum in Dubai

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Guest Experience and Service

• Be an ambassador for woo-hoo!; ensure that every guest’s experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach. 
• Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs.
• Provide excellent guest service, and facilitate guests’ experience and journey through a proactive and thoughtful interaction.
• Contribute to a positive, team-based, and “guest-first” culture.
• Manage groups of children from schools, birthday parties, or camp activities. 
• Attend to guest queries/complaints. Amicably resolve matters with dissatisfied guests.
• Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.
• Comfortably facilitate and manage exhibit spaces and components.
• Collect and communicate guests’ feedback and suggestions.
• Follow and perform the daily opening/closing protocols and procedures including (but not limited to) routine cleaning, restocking, and preparation of program materials.

Exhibits area / Education

• Have an honest and comprehensive understanding of woo-hoo! philosophy and developmental, pedagogical, and other learning objectives.
• Develop a deep understanding of the learning opportunities for each exhibit/gallery.
• Understand and stay current with the exhibit and program initiatives.
• Participate in training programs designed to enhance interaction with guests in the ‘woo-hoo!’ manner.
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organised, properly maintained, etc).
• Manage the use, quality, and organisation of consumables.

Safety / Security

• Provide a safe environment for all guests, specifically for the children.
• Communicate any safety/performance issues regarding exhibits components.
• Adhere to all policies and procedures of woo-hoo!
• Assist guests in case of an incident or an emergency situation.
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed.
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc).

Other Responsibilities

• Working with other colleagues, proactively contribute to the success of any special events and programs. 
• Perform other duties and be involved in projects and activities that contribute to the achievement of woo-hoo! objectives.

Qualifications

• 1- 2 years of experience working with young children (ages 0-12) and their families in recreational settings, afterschool programs or classrooms.
• Excellent communication skills and ability to interact positively with children, adults, and large groups.
• Experience working in a fast-paced, high-volume environment.
• Ability to work with diverse staff and guests.
• Excellent grasp of the English language. Bilingual is a plus.

Traits & Characteristics

• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment. 
• Lots of positive energy; respectful of diversity; patient; empathetic; friendly; kind
• Interest and enthusiasm for working with children and families.
• A creative mind.
• Adaptable to perform a variety of duties.

Physical Demands

• The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the role’s requirements.
• This position requires the ability to do one or more of the following; Stand throughout the day, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights.
• Involves frequent repetitive motion. 
• The noise level in the work environment is highly variable, from quiet to loud.
• The working timings include morning and/or evening shifts. Weekends and holidays work are required.
• Uniform/dress code required.

What we offer:

• Excellent working environment.
• Substantial career progression.
• Market competitive salary package based on experience. 
• Standard benefits as per the UAE Labour Law.