IT Call Center/ Customer Service Agent- Emirization - Nationals Only

IT Call Center/ Customer Service Agent- Emiratization/ Nationals

A. Accountabilities:

• Direct contact with customers through multiple communication channels to answer their inquiries about company services, setting appointments and solving claims with professional and hospitable manners.
• Answer inbound/outbound calls and assist customers who have particular inquiries or questions.
• Communicate with potential customers to build and emphasize their interests into company-provided services.
• Identify service opportunities and present benefits effectively to acquire new business.
• Conduct all telephone activities related to the scope of business. 
• Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
• Update the customers’ profiles in the system and cleanse the old data to avoid conflict.
• Handle customer complaints effectively and escalate to higher levels.
• Apply to company policy and procedures.
• Follow up the calls of the customers with clerical duties which include calling, emailing, faxing, and filling up paperwork.