Principal duties and responsibilities may include but are not limited to the following which indicates the general nature of work expected
Repair and maintenance of all types of refrigeration equipment such as walk in cold-room and freezer rooms and other commercial/industrial refrigeration equipment
Carries out refrigeration preventive and routine maintenance. Attends to repairs and maintenance of refrigeration equipment electrical control system
Responds to a guest’s maintenance request within 15 minutes of receipt of the same
Ensure that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas
Ensures that the plant rooms, workshops and related areas are kept clean and tidy
Observes prescribed safety standards. Helps maintain safe conditions for self and others
Performs related duties and special projects as assigned
Interacts with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.
General Responsibilities:
Adhere to Emirates Palace Mandarin Oriental Employee Handbook
Adhere to Emirates Palace Mandarin Oriental Policies & Procedures
Follow Supervisors instructions in line with job requirements
Adhere to all security and safety instructions
Inspire guests with an attitude of personal attention to their requests
A commitment to a sense of urgency, immediacy and total responsiveness
Intuitively anticipate guests needs and address them in a refreshingly unique manner
Proactively find opportunities for innovative service delivery
Demonstrate commitment to uncompromising standards of excellence
Approach each guest in a confident and welcoming manner
Work as a team with all other departments in their effort to delight the guest
Demonstrate a willingness to “go the extra mile” to exceed guests’ expectations
Show respect for guest’s security and privacy at all times
Take personal responsibility for meeting guests needs
Communicate effectively to ensure service excellence at all times
Ensure requests are followed through to the guest’s satisfaction
Display a sense of determination when solving problems
Adapt the role of a "server" in acting on the hotel stage.
Create moments of emotional value for the guest.
Look for creative service delivery
Skills and Requirements:
Diploma or apprenticeship in Mechanical or Electrical
Previous resort experience in the same role within a luxury hospitality environment is preferred
Ability to solve engineering problems using appropriate theoretical and practical engineering principles.
