Job Description
Operational Responsibilities:
- Principal duties and responsibilities may include but are not limited to the following which indicates the general nature of work expected
- Repair and maintenance of all types of refrigeration equipment such as walk in cold-room and freezer rooms and other commercial/industrial refrigeration equipment
- Carries out refrigeration preventive and routine maintenance. Attends to repairs and maintenance of refrigeration equipment electrical control system
- Responds to a guest’s maintenance request within 15 minutes of receipt of the same
- Ensure that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas
- Ensures that the plant rooms, workshops and related areas are kept clean and tidy
- Observes prescribed safety standards. Helps maintain safe conditions for self and others
- Performs related duties and special projects as assigned
- Interacts with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.
General Responsibilities:
- Adhere to Emirates Palace Mandarin Oriental Employee Handbook
- Adhere to Emirates Palace Mandarin Oriental Policies & Procedures
- Follow Supervisors instructions in line with job requirements
- Adhere to all security and safety instructions
- Inspire guests with an attitude of personal attention to their requests
- A commitment to a sense of urgency, immediacy and total responsiveness
- Intuitively anticipate guests needs and address them in a refreshingly unique manner
- Proactively find opportunities for innovative service delivery
- Demonstrate commitment to uncompromising standards of excellence
- Approach each guest in a confident and welcoming manner
- Work as a team with all other departments in their effort to delight the guest
- Demonstrate a willingness to “go the extra mile” to exceed guests’ expectations
- Show respect for guest’s security and privacy at all times
- Take personal responsibility for meeting guests needs
- Communicate effectively to ensure service excellence at all times
- Ensure requests are followed through to the guest’s satisfaction
- Display a sense of determination when solving problems
- Adapt the role of a "server" in acting on the hotel stage.
- Create moments of emotional value for the guest.
- Look for creative service delivery
Skills and Requirements:
- Diploma or apprenticeship in Mechanical or Electrical
- Previous resort experience in the same role within a luxury hospitality environment is preferred
- Ability to solve engineering problems using appropriate theoretical and practical engineering principles.
Job Details
- Job Location
- Abu Dhabi United Arab Emirates
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified