Trainer

Trainer for UAE National- Dubai

Job description

The primary responsibility of this role is to identify training needs for the UAE National employees,  develop comprehensive training plans, and impart training, implement effective training programs to enhance the skills, productivity, and quality of work of our Emirati staff.

What you will do:

• Conduct regular assessments to identify training needs for Emiratis and identify skill gaps
• Analyse performance metrics and feedback to determine specific areas for improvement
• Design and deliver comprehensive induction programs to equip new employees with the necessary knowledge and skills
• Provide ongoing training on product knowledge, underwriting and claims handling
• Design training modules for customer service, telephone effectiveness operations, and client handling
• Assess Emirati and support in their career development through personalized coaching and guidance
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments for continuous improvement. Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
• Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
• Closely coordinate with training agencies on requirements and development
• Create engaging and effective training content for various programs