Associate People Operations

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Role Summary

Responsible for all administration work and tasks in the HR department and providing support to employees by addressing employee issues, queries and grievances.

What’s On Your Plate?

Onboarding:

• Maintain onboarding tracker for relevant functions and coordinate with core operations to ensure all pre-onboarding requirements for team members are up to date.

  
  

• Support New joiners in their onboarding week with anything required.

  
  

• Ensure to update and maintain the group emails data and slack groups.

  
  

• Prepare announcements for new joiners on the common slack channels.

  
  

Regulatory:

• Manage Tamkeen, SIO and LMRA registrations and ensuring information is up to date for existing employees and leavers. 

  
  

Record Maintenance:

• Maintaining current HR files and databases in the systems ensuring the relevant HR database is up to date, accurate and complies with document requirements.

  
  

• Updating and maintaining employee benefits, employment status, and similar records in workday.

  
  

• Maintaining records related to grievances, performance reviews, and disciplinary actions.

  
  

• Performing file audits to ensure that all required employee documentation is collected and maintained.

  
  

• Completing termination paperwork as required.

  
  

Performance Review: 

• Sending out probation review reminders and maintain the probation review tracker.

  
  

• Assists with the preparation of the performance review process.

  
  

• Assist in preparation of documents for the disciplinary procedures or any employee requests. 

  
  

Employee engagement

• Help facilitate vendor information for any employee engagement activities.

  
  

• Conduct regular engagement activities with the teams and provide support on any events required.

  
  

Separation:

• Assists with processing of terminations and separation by managing the clerical requirement for offboarding process 

  
  

• Track terminated/resigned employee’s residency and EOS payments.

  
  

• Keeping track of resigned employees’ insurance and social security cancellations.

  
  

Payroll: 

• Assist coordination with supervisors with OT calculation

  
  

• Prepare the Monthly Reports for Finance team 

  
  

Ad hoc:

• Respond to employees’ queries and resolve issues in a timely and professional manner.

  
  

• Gather and analyse data with useful HR metrics, like time to hire and employee turnover rates

  
  

• Build a good relationship with all stakeholders and assist in coordinating with them as and when required 

  
  

• Think of creative and sustainable ways to improve the People operations process and efficiently deliver on the required KPIs.

  
  

• Keep up-to-date with the latest HR trends and best practices

  
  

What Did We Order?

• Bachelor’s Degree within HR or any other related field

  
  

• 1-2 year(s) of full-time professional experience in time office management, general HR and administration

  
  

• Excellent planning, follow-up, and organisational skills. 

  
  

• Strong interpersonal and communication skills with the ability to form and maintain good relationships with employees

  
  

• Ability to create and maintain daily, weekly, monthly follow-ups and Schedules

  
  

• Agile, innovative, detail-oriented and results orientated. 

  
  

• Knowledge of local employment laws

  
  

• Strong MS Office skills including Word, Excel and PowerPoint.

  
  

• Fluent in both Arabic and English - written and spoken