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Core Agent
locationsBahrain time typeFull time posted onPosted 30+ Days Ago job requisition idREQ10302444
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.We are seeking a Communications and Reservations (CORE) Agent to join Four Seasons Hotel Bahrain Bay team.
As the voice of the hotel, the CORE Agent ensures that all communication channels operate flawlessly, including the hotel’s communications system and perform other duties or projects as assigned by hotel management and staff (Processing new reservations, updating and cleaning up online reservations, answering reservations calls / Aspire test calls and inbox emails, processing daily , monthly reports, performs installation of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space).
Job Summary:
Being professional with excellent phone skills, ability to multitask, problem solving and have a passion for service and hospitality along with a pleasant voice and a positive attitude to achieve maximum guest satisfaction while complying with all Four Seasons’ policies, ability to understand and have full knowledge of Hotel Information.
Ability to use all systems and comfortable with all applications (Golden, Chat, Hotsos or any new application as needed) as well as communicating over the telephone.
To positively accept any changes within the department and scheduling’s needs in light of business demands.
Responds swiftly and effectively in any hotel emergency or safety situation.
Ability to be a team player, work harmoniously and professionally with co-workers and superior.
Fluency in reading, writing, and speaking in English. Arabic is a plus,
Night shift will be requested for male employee.
Join Our Team
Four Seasons Hotel Bahrain Bay is part of Four Seasons Hotels and Resorts, the world’s leading luxury Hospitality Company. Join us and become part of a culturally diverse and rich team, built on mutual respect, teamwork, passion and excellence in service. Our culture fosters an environment where employees can grow and thrive.
About the Destination
Bahrain, a nation comprising more than 30 islands in the Arabian Gulf, has been at the center of major trade routes since antiquity. In its modern capital, Manama, the acclaimed Bahrain National Museum showcases artifacts from the ancient Dilmun civilization that flourished in the region for millennia.
We look forward to receiving your application!
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
