About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
We currently have an opportunity for a IRD Supervisor to join our team.
What you will do
Responsible for supervising the day-to-day operations for the In Room Dining Department in absence of the Manager.
To work to ensure the consistency, quality and efficiency of food and beverage service and amenities for the hotel’s guest rooms & suites. To follow the wishes and preferences of our guests.
Answer telephone using courteous, efficient telephone etiquette. Take guest in-room dining orders. Communicate special requests to the kitchen. Coordinate and deliver of orders according to Four Seasons Standards. Respond and answer guests' requests and inquiries. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
What you bring
We are looking for an individual who candelight guestsby supervising theIn-Room Dining experiencesthrough a detailedand guest-focused perspective. You will receive guest requests and communicate directly with the team to deliver the best personal dining experience possible, taking action on guest needs, both expressed and unspoken. Intuition and articulation will be essential in successfully mastering the role.
2 years’ experience of relevant experience in a similar role within 5* luxury Hotel, Technical education in Hospitality management or service methods is preferred.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Let our experts design a Professional CV for you.