Online Account Manager

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

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Job Description Summary
 

Responsible for developing the business through partner restaurants via phone calls and maintaining long term relationships by regular calls and mails. Manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.
 

What’s On Your Plate?

•  Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.

  
  

• Maintain continuous business relationships with clients/ restaurants via regular phone call and mails.

  
  

• Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.

  
  

• Make sure that the menus of the clients are up to date at all times.

  
  

• Optimize the restaurant content (MOA, delivery time).

  
  

• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.

  
  

• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.

  
  

• Generate food coupons, promotions and vouchers from existing restaurants.

  
  

• Convince clients / restaurants for brand promotion of Talabat pictures.

  
  

• Transmission method optimization: Convincing client / restaurant to implement track order feature and changing the transmission method to WLA.

  
  

• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).

  
  

• Encourage restaurants to subscribe for the online payment gateway.

  
  

• Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.

  
  

• Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports, 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.

  
  

• Maintain accurate records of all sales and prospecting activities including:

  
  

  • Closed sales

    
    

  • Follow-up activities

    
    

  • Sales expense report

    
    

  • Increased sales report after placing promotion, voucher and coupons

    
    

  • Restaurant analysis sheet

    
    

  • Account management report 
     

    
    

What Did We Order?

• Bachelor’s Degree within Business Administration or any other related field 

  
  

• Minimum of 1 years’ experience within Sales

  
  

• Negotiation Skills

  
  

• Ability to meet deadlines and be flexible in working

  
  

• Fluent in both languages Arabic and English

  
  

• Communication skills (Written and Verbal)

  
  

• Excel Skills