Job Description
Description
Job Purpose:- To perform the store activities communicated by the shop supervisor, in terms of selling, collection and customer care in compliance with ZAIN BH sales guidelines, business processes and procedures
- To assist customers by answering and responding to their enquiries, questions and complaints with the highest degree of courtesy and professionalism in order to achieve customer service business objectives
- To resolve tickets within SLA, troubleshoot and update logs, keep customers informed with progress of solution and handle Mobile Number Portability (MNP) requests.
Job Responsibilities: - Sell Products and Services (post-paid and prepaid lines, handsets, accessories, vouchers) and all kinds of after sales services for existing and new customer. [sales will be within targets quarterly.
- Develop product knowledge by keeping up to date with service and product offerings as made available by ZAIN BH.
- Check and report problems on shop look and maintenance. Use the TABS system smoothly and without errors.
- Flexibility to handle additional tasks assigned by the team leader or the manager. Manage the opening and closing of shops in coordination with the team leader.
- Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
- Respond to customer enquiries, finding the correct answers by consulting systems, help desk and other records.
- Assist subscribers in maintaining/updating customer accounts, billing enquiries & collect payments.
- Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations Collect payments from customers in a secure and orderly manner
- Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to management / Help Desk when appropriate
- All drawers, cabinet and displays containing handset, devices, documents or other valuable assets must be locked after each usage.
- Handle and count cash and other payments, responsible for their reconciling payments against system records daily
- Collect and verify required documentation, such as ID, forms and receipts. Hand them over to shop supervisor at end of shift
- Continuously improve own performance in order to meet and exceed targets and objectives .
- Insure compliance with all applicable policies & regulatory requirements on Information Security
- Perform any other related tasks as assigned or needed.
What Do You Need to Qualify
- University students (2nd Year & Above) or fresh graduates.
- Experience is a plus.
Job Details
- Job Location
- Amman Jordan
- Company Industry
- Telecommunications
- Company Type
- Employer (Private Sector)
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
