Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

  • Respond to requests for technical assistance in person, via phone, electronically to diagnose and resolve technical & hardware issues.
  • Administer users’ machines remotely using SCCM.
  • Deploy users’ OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on user’s machines.
  • Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed.
  • Administer help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”
  • Recommend active directory group policies needed to control user’s behavior to enhance the overall machines performance.
  • Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.
  • Log all help desk interactions and prepare activity reports for resolved and closed tickets.
  • Track and route problems, requests and document resolutions.
  • Follow the ISMS policies, procedures, and ISO 27001 - 20000 procedures.

Job Details

Job Location
Cairo Egypt
Company Industry
Manufacturing
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified

Preferred Candidate

Degree
Bachelor's degree / higher diploma
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