Audit & Assurance | CRM | Associate | Egypt

Position Summary
Location

Cairo
Audit & Assurance | CRM Coordinator - Associate
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).
A career in Audit at Deloitte & Touche Middle East is a key link in the financial reporting chain, putting you in the position of trusted advisor to businesses across the region. Your people skills will be required for the latter, while your analytical mind will be another integral requirement for success. You will need the flexibility to implement our international audit approach while bringing to the fore your understanding of the complexities and unique circumstances of our clients and the business landscape across our diverse region. All this while adhering to the highest standards of independence, professional objectivity and technical excellence.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact

Deloitte Middle East is looking for an energetic self-starter with outstanding organization skills based in Egypt. During your tenure as a CRM Coordinator at Deloitte, you will support one of the largest companies in the region. You will also demonstrate and develop your capabilities in the following areas:

• Design and produce dashboards/reports to provide in-depth analysis of the Sales data as per request
• Perform day-to-day CRM related activities, including but not limited to verifying, classifying, computing, posting and recording clients
• Handle the maintenance of CRM contact data records for the organization and continuously look for improvement to increase the functionality and accuracy of the data held within it to meet the business requirements
• Ensure all customer data is complete, accurate, up-to-date, consistent and compliant, and managing data cleansing activities where required
• Perform basic secondary research to validate and retrieve correct details of the client contacts and accurately update on CRM
• Ensure an unremitting data integrity in line with the defined standard procedures and company best practices
• Maintain confidentiality of all internal information including but not limited to the company's and those of clients
• Provide support and CRM training to staff on an ongoing basis to best utilize the system while implementing "how to" guides along with troubleshooting user issues and interfacing with support as required
• Manage and prioritize own workload while working on own initiative and self-sufficiency uninterruptedly
• Handle the management and development of CRM data to improve the functionality and accuracy of Microsoft Dynamics CRM/Sales Force
• Audit transformation and cluster coordination on various audit transformation and quality related projects
• Organizing and facilitating project meetings for Qatar and across the cluster - zoom and Microsoft teams
• Coordinating with audit resourcing, CRM team and other service lines to facilitate MDM projects and head office reporting on various projects
• Coordinating and facilitating PD brainstorming session and monitor action
• Various database and excel reporting to head office
• Involved in organizing and monitoring progress on audit and assurance targets and keys accounts

Leadership Capabilities:

• Builds own understanding of our purpose and values; explores opportunities for impact
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business

Qualifications:

• Bachelor/Master's degree, preferably in Computer Science/Information Technology
• Proficiency in IT/Office Systems skills (particularly Microsoft Office applications)
• 2 years of proven professional experience in the field
• Proven experience of Microsoft Dynamics CRM/Sales Force from a user-interface perspective
• Proven experience with data visualization tool (i.e.: Power BI) and utilization of databases / cloud system
• Able to work effectively with stakeholders in a matrix and multi-cultural organization
• Basic accounting/reporting skills
• Proficiency in the English language is required
• Arabic language skills are an advantage
• Good and confident communicator who can interact with senior leadership
• Proficiency (advanced) with Excel and PowerPoint (MS Office)