Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent

POSITION SNAPSHOT

Company: Nestlé Business Services
Location: Cairo, Egypt.

Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

A Day in the Life

Responsible for handling Waters Consumers Requests Responds to queries about Nestlé Waters HOD services via various communication channels (Calls, WhatsApp Chats, Facebook Leads, Emails) by explaining necessary information. Responds to requests by completing transactions and forwarding inquiries. Coordinate with the Home and Office Delivery Distribution Team to provide quality service to customers. Identify, investigate, and resolve customer complaints. Recognize and report patterns in customer calls to the managements. Sells extra services by identifying upsell chances and discussing new features. Gather all customer information and enter it into the ACW system.
Bachelor’s degree in business 0-1 years of experience in relevant field Strong Communication skills Strong Sales Skill Strong typing skills (Arabic and English) Ability to work in a challenging environment

Call Center Agent

POSITION SNAPSHOT
Company: Nestlé Business Services
Location: Cairo, Egypt.

Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

A Day in the Life

Responsible for handling Waters Consumers Requests Responds to queries about Nestlé Waters HOD services via various communication channels (Calls, WhatsApp Chats, Facebook Leads, Emails) by explaining necessary information. Responds to requests by completing transactions and forwarding inquiries. Coordinate with the Home and Office Delivery Distribution Team to provide quality service to customers. Identify, investigate, and resolve customer complaints. Recognize and report patterns in customer calls to the managements. Sells extra services by identifying upsell chances and discussing new features. Gather all customer information and enter it into the ACW system.
Bachelor’s degree in business 0-1 years of experience in relevant field Strong Communication skills Strong Sales Skill Strong typing skills (Arabic and English) Ability to work in a challenging environment
Cairo, EG
Cairo, EG