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Job Description

  • Answer and handle all feedbacks received from different channels according to the contact center procedure                                                                                               
  • Comply to the floor management instructions towards better KPI’s                                                                                             
  • Full compliance to the Contact Centre code of conducts in the manner of attendance, pause sessions and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPI’s                                                                                             
  • Apply the elements of building positive rapport with different types of customers over the phone                                       
  • Adherence to CC schedule- shifts/ Weekends/ public holidays                                                                                       
  • Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.)                                                                                               
  • Promote the department CES during calls which leads to service improvement                                                                                      
  • Understand & effectively deal with job stress and unsatisfied customers                                                                                     
  • Attend training courses scheduled by the department                                                                                        
  • Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards


Skills

  • 1-3 years of customer support experience
  • Fluent English and Arabic 


Job Details

Job Location
Egypt
Company Industry
Fashion & Apparel
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Egypt
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Alshaya Group
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Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers, Alshaya Group’s portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business. Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences. Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn and KidZania.

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