Job Description
Customize Consent Preferences
Marketing/Tracking
Call Centre Agent - Strategy & Digital - Egypt
Job No: 4261286
Location: Egypt
Answer and handle all feedbacks received from different channels according to the contact center procedure Comply to the floor management instructions towards better KPI’s Full compliance to the Contact Centre code of conducts in the manner of attendance, pause sessions and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPI’s Apply the elements of building positive rapport with different types of customers over the phone Adherence to CC schedule- shifts/ Weekends/ public holidays Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.) Promote the department CES during calls which leads to service improvement Understand & effectively deal with job stress and unsatisfied customers Attend training courses scheduled by the department Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards 1-3 years of customer support experience Fluent English and Arabic
Advertised: 13 Apr 2024
Application close: 13 May 2024
Job Details
- Job Location
- Egypt
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
