Regular - Cloud Solution Specialist
Cloud Solution Specialist
ref :577257 | 24 Nov 2023
apply before : 22 Feb 2024
CityStars, Cairo, Égypte - Egypt
about the role
-24/7 customer support
-troubleshooting and handling customer incidents, changes ,events & problems
-dealing with customer issues and meeting SLA/KPIS
-Handling escalations.
-replying over customer inquiries through mails , phones..etc
-working on known error database.
-documentation of Technical instructions.
about you
-BS/MS degree in Computer Science, Engineering or a related subject
-strong communication and customer facing skills
-good knowledge of network and cloud fundemantals.
-experience/ Knowledge in installing, configuring and troubleshooting Windows OS.
-Experience / knowledge with Microsoft Active Directory.
-Experience/ knowledge with Linux OS Administration/troubleshooting is recommended.
-VMware Administration & troubleshooting experience is preferable.
-Ability to learn new applications & technologies
-Excellent Command of English Language.
-French Language is a highly recommended.
additional information
N/A
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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