• Community Engagement: Actively monitor all comments, messages, and mentions across social media platforms such as Facebook, Instagram, Twitter, and LinkedIn. Respond to community interactions promptly and in alignment with the brand voice and guidelines.
• Issue Escalation: Identify comments or messages that require immediate attention or escalation and report them to the Account Manager.
• Data Reporting: Compile daily and weekly reports on community interactions, sentiment, and emerging trends to be submitted to the Account Manager.
• Customer Service: Handle basic customer service queries and direct more complex issues to the appropriate department.
• Collaboration: Work closely with the Account Manager to provide updates and insights that could inform future social media strategies.
Let our experts design a Professional CV for you.