Job Description
Are you a skilled communicator with a passion for providing exceptional customer service? Join our dynamic team as a Fluent Call Center Agent and help us deliver outstanding support to our valued customers.
Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with inquiries, concerns, and technical issues.
- Provide accurate and detailed information about products, services, and promotions.
- Troubleshoot and resolve customer complaints or escalate them to the appropriate department.
- Maintain customer records and update relevant information in the computer system.
- Ensure customer satisfaction through active listening, empathy, and effective problem-solving.
Requirements- Fluent in English, both written and verbal.
- Proven experience in a call center or customer service role.
- Excellent communication skills and a friendly, customer-oriented approach.
- Ability to multitask and navigate computer systems efficiently.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work in shifts, including weekends and holidays.
Benefits- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing support to enhance your skills.
- Opportunities for career growth and advancement within the company.
- Positive and inclusive work environment fostering teamwork and collaboration.
Job Details
- Job Location
- Cairo Egypt
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
