SUMMARY OF THE ROLE
Are you committed to delivering exceptional customer service? We are seeking a proactive and customer-focused Customer Service Executive to join our dynamic team. In this role, you will be the face of our company, ensuring smooth interactions with both customers within the organization and those outside of it.
As a Customer Service Executive based in our Smouha office in Alexandria, you will report to the Customer Service Supervisor and collaborate with a team of nine professionals. Your primary objective will be to provide outstanding service to both internal and external customers. This will involve effective communication with customers, order processing, invoice tracking, credit management, and complaint resolution. By fulfilling these responsibilities, you will contribute to maintaining our high standards of accuracy and efficiency. Join us and make a significant impact by delivering exceptional service.
Responsibilities:
Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.
Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
Actively handle customers' inquiries in a timely and professional manner to provide high-quality customer service.
Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.
Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.
Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and On-Time In-Full (OTIF).
Handle approved Sales Returns with appropriate charge information and create credit notes when required.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
Qualifications We Look For:
- Arabic & English speakers are a must.
- Bachler`s Degree
- 1+ Years of experience
- This position requires candidates to be based in Alexandria.
Personal Qualities We Look For:
- Acts on own initiative, makes things happen, and accepts responsibility for the results.
- Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
- Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
- Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
- Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
We Offer:
- Competitive compensation and benefits
- Continuous learning opportunities and training activities through on-the-job training and our in-house training programs.
- Career development opportunities across multiple disciplines and geographies
- A supportive and inclusive company culture where you can be your authentic self.
- Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
- A focus on having fun together through team building and social activities.
POSITION INFORMATION
Company:
El-Mohandes Jotun S.A.E.
Contract Type:
Fixed Term (Fixed Term)
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
31.05.2024
WHO WE ARE
Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.El-Mohandes Jotun S.A.E., established in 1983, is one of the key markets within the MEIA region. With 2 production facilities, 3 warehouses and more than 350 employees, we aim to further strengthen Jotun’s position in Egypt through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!
