Our client, a premier provider of custom label solutions, is dedicated to enhancing customer experiences and solving complex labeling needs across various industries. They are seeking a Customer Service Representative who embodies a customer-first philosophy.
This role is crucial for individuals who excel in communication, problem-solving, and maintaining high standards of service. As the first point of contact, you will play a key role in upholding the company's reputation for excellence by assisting clients with a wide range of inquiries, from product selection to application advice.
If you're a patient listener, adept at technology, and passionate about delivering exceptional customer service, this opportunity offers a chance to make a significant impact.
Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST
Key Responsibilities:
Primary Point of Contact: Act as the primary point of contact for all inbound sales and customer service inquiries, ensuring clients receive timely and effective support.
Communication Skills: Exhibit exceptional written and oral communication skills to articulate solutions clearly to customers.
Active Listening: Demonstrate active listening skills to accurately identify customer needs and provide tailored solutions.
Solution-Oriented Approach: Maintain a positive and solution-oriented approach to customer interactions, embodying a 'never say no' attitude.
Product Assistance: Assist customers with product selection, usage, and troubleshooting, offering expert advice on the company's range of adhesive materials and applications.
CRM Management: Keep detailed records of customer interactions in the CRM system, ensuring all information is accurate and up-to-date for seamless team access and collaboration.
What Success Looks Like:
Trusted Contact: You've become a trusted point of contact for customers, known for your ability to resolve issues efficiently and enhance their overall experience.
Improved Team Collaboration: Your meticulous note-taking and CRM management have significantly improved the accuracy of customer data and the effectiveness of team collaboration.
High Customer Satisfaction: Customers consistently express satisfaction with the support received, citing professionalism, empathy, and the quality of solutions provided.
Qualifications:
Proven Experience: Proven experience in customer service, particularly in a role that requires handling inquiries via phone, email, and live chat.
Strong Communication Skills: Strong communication skills, with an emphasis on clarity, empathy, and problem-solving.
Tech-savviness: Tech-savvy with experience navigating various software platforms, including CRM systems.
Multitasking Ability: Ability to multitask effectively while maintaining a high level of organization and attention to detail.
Positive Attitude: A positive attitude towards customer service and a genuine desire to help others.
Industry Familiarity: Familiarity with the custom label printing or manufacturing industry is a plus.
This position offers a unique opportunity to join a team that values exceptional customer service and to contribute to the continued success of a leading label solutions provider. If you are passionate about helping customers and eager to work in a supportive and dynamic environment, we encourage you to apply.
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