-We are looking for a knowledgeable candidate to give solid advice in different fields. You will be responsible for analyzing a situation and providing a fresh perspective.
- Reply to cases and questions sent by the consumers/users in a clear and constructive way.
- Filtering the received cases and distributing them based on the specialty.
- Building a database of questions and their relative answers.
-Collaborate with cross-functional teams to address complex or escalated customer issues.
-Conduct customer satisfaction surveys to ensure that our clients have received exceptional service
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