A highly skilled and experienced Senior Digital Channel IT Specialist to join our dynamic Digital Channels team. As a key member of our team, you will play a vital role in driving the implementation of innovative features and executing project plans from initial requirement gathering to successful rollout.
Your primary focus will be on ensuring top-quality deliverables and delivering an exceptional customer experience throughout the entire process.
Roles and Responsibilities:
•Management of digital channels: Take charge of the technical aspects of digital channels, including handling new features, adjusting existing features, making configuration changes, performing tuning, and addressing fixes.
•Technical Implementation: Develop, code, configure, and thoroughly test the implementation of new technical features and configurations.
•Act as Subject Matter Expert: Efficiently collaborate with third-party vendors to conduct requirements analysis, produce action plans, ensure fulfillment of prerequisites, and take ownership of executing plans.
• Cross-organization engagement: Collaborate with key stakeholders and cross-functional teams to facilitate, develop, and execute necessary changes, ensuring timely and seamless implementation of technical activities.
•Security and Compliance: Ensure compliance with security requirements and regulations, and actively manage the outcomes of security scanning and security testing activities.
•Troubleshooting and Support: Act as a Level 3 technical support for the digital channel, investigating and resolving reported issues while delivering effective solutions.
•Exploration of Emerging Technologies: Stay up to date with emerging digital technologies to identify opportunities to leverage these technologies to enhance the digital experience.
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