Head of Customer Operations

About Us
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency, reliability, and best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform for selling their cars directly in just a few hours or seamlessly buying high-quality and affordable cars.
About the role
We're looking for a driven Head of Customer Operations to lead our teams in delivering exceptional customer success, smooth transactions, and efficient publishing processes at Sylndr. You'll play a pivotal role in ensuring our operations are finely tuned and unwaveringly focused on the customer.

What you will do!!

• Develop and implement a comprehensive customer operations strategy aligned with Sylndr's vision and objectives.
• Enhance customer journey and touchpoints across various channels to ensure a seamless and positive experience.
• Monitor and measure customer success metrics, instilling a customer-centric culture within the organization.
• Collaborate closely with internal teams to deliver consistent and positive customer experiences.
• Define and communicate clear customer service standards and expectations.
• Implement mechanisms for capturing, analyzing, and acting upon customer feedback to drive continuous improvement initiatives.
• Serve as the advocate for the customer's voice throughout the organization

Who you are!!

• Bachelor's degree in business, marketing, or any related field. 
• Proven track record of developing and implementing customer operations strategies.
• Passionate about cars with a strong understanding of customer operations principles.
• Strong analytical skills, exceptional leadership, and team management abilities.
• Excellent communication and interpersonal skills, innovative mindset, and strong project management skills.
• Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.