IT Service Desk

Service Desk Analyst – Your future position

As the Service Desk Analyst, you will provide functional and technical support in the Workplace Services area.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and are experienced in partner management. You will work on-site reporting to the Workplace Service Desk Manager and based at our site in the 6th of October City. In this exciting role, you will:

• Troubleshoot and provide first-level support on Service Desk calls spanning a wide range of applications, systems, and hardware.
• Create detailed service desk calls in the AskMe (ServiceNow) tool, monitor, chase resolver groups, and keep users informed of progress through the lifecycle of the call, from inception through to resolution.
• Build/rebuild workstations to Givaudan specifications.
• Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories.
• Provide basic user training for new equipment.
• Assist users with location moves around the site.
• Project work: application and new equipment rollouts, audits,
• Day-to-day Service Desk activities including managing the on-site backups, dealing with contractors, managing the Service Desk email inbox and AskMe unassigned queue.
• Alert management of production system failures.
• Keep abreast of Givaudan IT activities, changes, and outages.
• Attend company meetings and Givaudan-provided training to develop relevant knowledge and skills and to adhere to Givaudan Environment, Health, and Safety policy.
• Take part in company events when required.
• Adhere to Givaudan company policies.

You will be entitled to the below benefits within your level at the organization:

• Great compensation
• Medical & life Insurance (family included)
• Transportation shuttle bus
• Annual Bonus

#LI-Onsite