Knowledge Manager
at Tamara Cairo, Egypt Founded in 2020, Tamara empowers over 10 million people daily. We're pioneers, revolutionizing how people shop, pay and bank across the MENA region. We partner with thousands of merchants, from leading global and regional brands such as SHEIN, Jarir, Noon, IKEA, and H&M to small and medium businesses. Our rapid growth has resulted in success as we mark our Unicorn status. It's exciting, and this is just the beginning. It's more than a place to work; together, we are a customer-focused community, changing people's lives whilst achieving business results.
Your role
We’re seeking a knowledge manager to join our remote experience teams in Egypt. Your primary responsibility is to lead the development and implementation of knowledge management strategies to ensure that critical information is effectively captured, organized, and shared across the organization.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
Develop and implement knowledge management strategies:
Conduct thorough assessments of the organization's current knowledge management practices. Analyze the employee lifecycle, from onboarding to offboarding, to understand knowledge needs at each stage. Develop customized knowledge bases and resources tailored to support employees throughout their tenure with the organization. Ensure that knowledge bases address common pain points, challenges, and learning needs associated with different stages of the employee lifecycle within the people and culture team. Identify opportunities for improvement and develop strategies to enhance knowledge capture, organization, dissemination, and optimization. Ensure alignment of knowledge management strategies with overall business goals and objectives. Work closely with departmental heads, subject matter experts, and other stakeholders to understand their knowledge needs and challenges. Facilitate discussions and workshops to gather insights and feedback on knowledge management initiatives. Build strong relationships and foster a culture of collaboration and knowledge sharing across the organization.
Design and implement knowledge sharing platforms:
Evaluate existing knowledge sharing tools and platforms and recommend improvements or new solutions as needed. Customize and configure knowledge management systems to meet the specific requirements of different departments and teams. Provide training and technical support to users to ensure effective utilization of knowledge sharing platforms.
Manage knowledge repositories:
Oversee the organization's knowledge repositories, including databases, Gdrive,Zendesk HC, and document management systems. Ensure that information is accurately categorized, tagged, and indexed for easy retrieval and accessibility. Implement security measures and access controls to protect sensitive or confidential information.
Establish KPIs and Optimize knowledge utilization:
Define key performance indicators (KPIs) to measure the success and impact of knowledge management initiatives. Implement tracking mechanisms and analytics tools to monitor the usage, adoption, and effectiveness of knowledge management systems. Analyze data and metrics to identify trends, patterns, and areas for improvement. Continuously assess the effectiveness of knowledge assets and identify opportunities for optimization. Implement strategies to improve the discoverability, accessibility, and usability of knowledge resources. Measure the impact of knowledge optimization efforts on organizational performance and make adjustments as necessary.
Provide training and support:
Develop training materials, guides, and resources to educate employees on knowledge management best practices. Conduct training sessions and workshops to promote awareness and adoption of knowledge management tools and processes. Offer ongoing support and assistance to users to address questions, issues, and challenges related to knowledge management.
Your expertise
Previous experience in knowledge management, information management, or a related field is required. Experience in assessing, designing, implementing, and managing knowledge management systems and initiatives. Experience working with cross-functional teams and stakeholders to identify knowledge needs and develop solutions.
Join the revolution
Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated.
We seek self driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for in the MENA region.
All qualified individuals are encouraged to apply.
