Merchants Onboarding Specialist

About Bosta: 
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. 
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the role.
The role is based on client onboarding, you’ll be responsible for managing the onboarding process and maintaining a positive experience for our new clients once they start working with Bosta. You’ll be responsible for providing 360 degree assistance to queries and guarantee the best possible experience with Bosta.
You’ll diagnose problems and efficiently execute tasks to onboard our clients and keep them happy. This is the perfect opportunity to take your first steps in an exciting fast growing company, and develop your account management abilities

What you will do

• Train our clients on how to use our system to create, track & monitor their orders.
• Deliver client-focused solutions based on client needs.
• Effectively build positive long-term relationships with our clients.
• Accurately updates the pipe drive following each client interaction.
• Ensuring clients are charged the correct price for the service provided.
• Make sure that the new accounts are stable and active during the incubation period.

Requirements

• At least 1 year of experience in client onboarding or a similar role.
• An eye for detail to drive process improvements
• Effective prioritization to manage several goals simultaneously
• Clear and engaging communication skills in person, over the phone, and in writing
• Proficiency in English
• Ability to work autonomously, and remain motivated to hit weekly targets