about the role
Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management. Resolve service incidents by troubleshooting & solving reported faults. Perform service changes by assessing risk and implementing reported change requests. Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard, Monitoring Alarms, Proactive Trouble Tickets, Incidents, or authorized signed emails. Monitor & validate alarms coming from intrusion sensors and identify real and false alarms. Qualify and solve incidents by analysing application-level traffic, tracking and investigating intrusions through manual event correlation. Escalate technically major security events & incidents to security senior engineers to empower it with better technical skills and more investigation. Perform routine actions to help manage and optimize IPS security policies. Perform solution releases by authorizing & validating changes, upgrades, updates, patches and migrations as well as implementing it. Maintain Security Solutions Configuration Management up-to-date by adding/modifying CI as implied by incident, change, & release processes. Manage customers (internal and external) calls and provide them with regular as per each of the service support processes. Perform SIPs actions led by Senior Security Engineers and update the action plan of the SIP. Perform Technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion. Mentor newcomers and security associate as well as SOC 1 and provide them with guidance and technical advice.
Educational Qualifications:
B.Sc. degree in Computer Science, communications or electronics engineering Certification at any of the following domains: CCSE or CCSA, SSCP, NSE4, JNCIS-FW, NSE5 or NSE4 and PCNSE along with CCNP or CCSP Security. Or at least CCNA security certified. CISSP is a plus
Professional Requirements:
At least 3 years of professional experience At least 2 years of IT/Network security technical experience Excellent knowledge of security concepts, including various kinds of vulnerabilities, exploits, attacks, and defense techniques. Very good understanding of network security technologies:
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Firewalls : CheckPoint & Fortinet and Palo Alto mainly other technologies are also acceptable
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Load Balancers: F5 BIGIP mainly
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Intrusion Detection & Prevention and
EDR/XDR.
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Remote Access Solutions: Pulse Secure MSSL, IPsec, VPN, AAA, PKI, … etc.
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Cloud and managed proxies: Bluecoat, McAfee, Zscaler and Prisma cloud, Netskope.
Excellent understanding of IT & networking (routing, switching) & network security concepts & technologies. Analytical Troubleshooting experience – Familiar with Network Protocol Analyzers such as Wireshark, Fiedler. Excellent interpersonal and customer facing skills. Strong problem solving, analytical thinking and troubleshooting skills. Excellent phone manner and business communication skills. Good understanding of ITIL incident & change management processes. Fluent English (reading and writing) French Language is a plus.
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
4,21/5 is the candidate experience in France, in the category of companies with over 1,000 employees
