Operations Manager | Wholesales

About us:
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency and reliability and delivering best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or to buy high-quality and affordable cars seamlessly.
About the role:
We are looking for an operations manager to manage the daily operations of a functional work stream. The operations manager’s responsibilities include launching and optimizing processes, identifying opportunities, documenting processes, improving KPIs, meeting targets, and presenting to leadership on business reviews. To be successful as an operations manager, you should be committed to being accountable for workstream KPIs, eager to improve operations, be process-oriented, customer-obsessed, and be able to achieve targets while ensuring operational efficiency & excellence. Ultimately, a top-notch operations manager should have excellent problem-solving, process improvement and optimization, communication, and project management skills.

What will you do?

• Overlook the day-to-day operations performance, ensuring they are carried on appropriately and cost-effectively.
• Develop initiatives and opportunities to improve processes, increase team effectiveness and productivity and reach business objectives.
• Project manage and ensure end-to-end implementation of new processes and procedures.
• Identifying ways and initiatives to improve cross-functional collaboration, customer experiences, and business excellence
• Creation of policies and procedure documentation.
• Monitoring, tracking, and reporting on operational performance
• Owning weekly, bi-weekly, or monthly reports and business reviews 
• Presenting to the leadership team on business reviews.
• Handle escalations and heated situations in a timely and efficient manner.
• Work closely and effectively with workstream heads to achieve targets and business objectives.
• Collaborate with workstream heads to accomplish projects and new initiatives. 
• Close monitoring of different work stream KPIs and owning the business review with each work stream.
• Develop, implement, and monitor actionable roadmaps for improving workflows and processes and establish and organize KPIs in line with internal and external stakes.
• Improve, execute, and effectively communicate significant strategies of analysis that identify meaningful trends and opportunities across our end-to-end operations.
• Provide support to ops with challenges requiring deep dives along with gap analysis, recommendations, and processes required.
• Assist in defining the short-term and long-term strategy of the work streams.
• Ensuring quality and efficiency are being maintained across work streams.
• Lead, motivate, and develop high-performing teams, ensuring a customer-centric culture.
• Manage the enforcement of policies, create and distribute reports to leadership/stakeholders, providing them with cadenced reports around business performance, crisis management, escalations, and business insights.

Who you are..

• Bachelor's degree preferred. (Masters is a plus)
• Business to Business experience is preferred.
• 7+ years of professional experience.
• Ability to analyze and improve operational processes.
• Ability to come up with new processes and solutions.
• In-depth problem-solving skills and time management skills.
• Strong people management and organizational skills.
• Excellent communication skills, both written and verbal.
• Data-driven problem-solving.
• Project management experience.
• People management skills