Job Description
A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
- Analyze & Report the Operational performance concerning the applied changes by technical teams to ensure accurate and consistent service delivery to the customers.
- Evaluate service performance concerning the Quality of Service offered through all channels.
- Provide clear insight into performance drivers which impact performance.
- Give recommendations for process improvements based on the customer experience & feedback.
- Hold calibrations and meetings with managerial and non-managerial level teams to find common ground and sustain system stability.
- Design the quality rules and guidelines to achieve the highest performances.
- Compile and track performance for teams and individual levels.
- Conduct presentation & business simulation with new hires.
Requirements- Bachelor's degree from a reputable university.
- 1-3 years of experience in Quality Assurance, Data Analysis, Quality Control [E-payment field is preferred].
- Excellent Communication & presentation skills
- Skillful in Data Analysis & Reporting tools is preferred [Ex: MS Excel & Power BI]
Benefits- Embark on an exciting journey with the Fin-tech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all
Job Details
- Job Location
- Cairo Egypt
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified