About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
- Schedule the Front Office Receptionists/Cashiers to provide maximum service to guests within budgeted guidelines.
- Train Receptionists/Cashiers and supervise them in the performance of their duties.
- The ability to conduct performance evaluations and discipline employees when needed.
- The ability to communicate closely with the other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
- Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms.
- The ability to control room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations.
- Adherence to all credit procedures in the Front Office; review High Balance Report and follows up on credit problems with Credit Manager and Front Office Manager.
- Review all Paid Outs, Rebates, Petty Cash disbursements, Direct Billings.
- Inspect guest rooms and tour the resort during each shift, completing maintenance requests as needed.
- The ability to assist other departments as required in resolving problems. The ability to handle guest problems and complaints, keeping Front Office Manager well-informed with the recovery taken action.
- Act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, and employee.
- Coordinate arrivals, departures and billing requirements with sales and catering management.
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