Senior Datacenter Engineer
Job Description
Support Engineer, you will assume a leadership role within the service desk team, providing technical expertise and support to end-users while ensuring the smooth operation of IT services. Your responsibilities will encompass advanced troubleshooting, mentoring junior team members, and contributing to the continuous improvement of IT support processes:
Server Management:
Install, configure, and maintain server hardware and software. Monitor system performance, troubleshoot issues, and ensure optimal server operation.
Network Administration:
Manage and maintain network infrastructure, including routers, switches, and firewalls. Implement and troubleshoot network protocols and services.
Security:
Implement and enforce security measures to protect systems and data. Monitor for security breaches and respond to incidents promptly.
Backup and Recovery:
Establish and maintain backup and recovery procedures for critical systems and data. Test and verify backups to ensure data integrity.
User Account Management:
Administer user accounts, permissions, and access rights. Ensure compliance with security policies for user authentication and authorization.
Software Installation and Updates:
Install, configure, and update software applications and system utilities. Evaluate and test new software releases for compatibility.
Technical Support:
Provide technical support to end-users, resolving hardware and software issues. Collaborate with helpdesk and support teams for incident resolution.
Monitoring and Reporting:
Implement monitoring tools to track system performance and generate reports. Proactively identify and address potential issues before they impact operations.
Personal Skills
Technical skills , and team leading skills ,team player Good communication, presentation & interpersonal skills
Technical Skills
- Microsoft Windows Configuration & Administration
- Active Directory, Configuration.
- Windows Server Network Configuration.
- Cisco CCNA.
- Interconnecting Cisco Networking Devices .
- Microsoft ISA Server 2006
- Microsoft Exchange Configuration
- Avaya telephony system.
- Knowledge of Manage Engine ITSM
- Active Directory User Management
- Managing & Configuring of Exchange Server 2007,2013 Cloud
troubleshooting hardware devices
- Installation and Configuration of Apache Server
- Avaya Systems knowledge
- Office 365 Support and Administration
- Implementing, managing, and troubleshooting network infrastructure devices
- Knowledge of ISA Server
- VMware virtual machine
Job Location Cairo, Egypt Job Role Engineering Years of Experience Min: 6 Max: 12
