Specialist Command Center Workflow - Luxor page is loaded
Specialist Command Center Workflow - Luxor
locationsProperty - Luxor time typePart time posted onPosted 9 Days Ago job requisition id248954 Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission:
To entertain the human race.
PRIMARY PURPOSE:
The Workforce Management Specialist creates and implements scheduling solutions utilizing innovative software supplying staffing to all departments appropriate to dynamic business demands. The employee delivers on S.H.O.W. basics to all internal customers including staff and management teams in a collaborative and supportive environment.
THE STARTING RATE: $22.50
THE DAY-TO-DAY:
Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime Create scheduling solutions for departments that account for current business demands as well as exceptions Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies Suggest scheduling changes and create new business models Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements Work as a team completing daily schedule operations, such as leave requests and call outs Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis
MINIMUM REQUIREMENTS:
Highschool diploma, GED or equivalent Perform other job-related duties as requested Able to work varied shifts including weekends & holidays
PREFERRED:
Bachelors Degree or equivalent Experience in a Workforce Management role Experience working in a Hotel/Casino setting Experienced in using Excel for job functions Experienced with utilizing multi line phone systems
PERKS & BENEFITS:
Access to hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off shifts at all MGM properties. A fun and enjoyable working environment with peers who share similar interests and values.
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
