Training Specialist | Customer Experience
Cairo Customer Experience / Full-time / Hybrid
About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
About the role: you will be responsible for conducting help plan, administer programs that train employees and new hires and improve their skills and knowledge.
+ Design and develop training programs.
+ Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes).
+ Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
+ Use known education principles and stay up-to-date on new training methods and techniques
+ Design, prepare and order educational aids and materials
+ Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
+ Gather feedback from trainers and trainees after each educational session
+ Work closely with internal stakeholders.
+ Manage and maintain in-house training facilities and equipment
+ Assist QA team for coaching of agents
+ Prepare and present reports on training program KPIs.
+ Assess employees’ skills, talents, performance and productivity and prepare written evaluations with advice for improvement.
+ Identify areas of development in employees/processes and communicate to concerned parties
+ Keep the Knowledge Base up to date.
Qualifications Needed:
+ 1-3 Years of Experience in the Training field.
+ Strong written and verbal communication skills.
+ Very good written and verbal English.
+ Excellent at connecting with internal and external stakeholders.
+ Familiarity with traditional and modern job training methods and techniques
+ Excellent active listening skills.
+ Proficiency in MS Office Extensive, accurate product knowledge.
+ Advanced organizational skills with the ability to handle multiple assignments
+ Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
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Analytical skills: For evaluating training programs, methods, and materials, and choosing those that best fit each situation.
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Instructional skills: For delivering training programs to employees. use a variety of teaching techniques and sometimes must adapt their methods to meet the needs of particular groups.
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Interpersonal skills: For delivering training programs that requires collaborating with instructors, trainees, and subject-matter experts. you will accomplish much of your work through teams.
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Speaking skills: For giving presentations. you will communicate information clearly and facilitate learning by diverse audiences.
