Associate - Customer Service

Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!  

Agent Skill Requirements for ADM Research

Location – Chennai India)

Required Qualifications

• Excellent fluency in English - Proficiency & Comprehension (spoken and written) as verified by an Expedia-approved formal test
• Accent neutral verbal communications (B1H)
• Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDSs. Farelogix experience a plus.
• Minimum 18 months of experience in ADM Research for an airline preferred or equivalent experience in Ticketing and/or Fare Auditing.
• Critical thinking with the ability to research ADMs thoroughly, collect and analyze all data points to determine best resolution by capitalizing on in-depth knowledge of airline fare policies, schedule change, exchanges, etc.
• Independently driven to learn new applications, technologies, skills and a self-starter
• Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis

Any graduate/HSc

All your information will be kept confidential according to EEO guidelines.