Associate Director, PCA-2400004946

RESPONSIBILITIES

Business

• Meet the business objectives initiated for the respective country Affluent business
• Hire & manage a team (10-12 BDMs) that focuses on acquisition of Affluent NTB clients
• Deepen client relationship and maximize penetration through focused need-based selling (TPP)
• Deliver budgeted team sales target and increase sales productivity
• Achieve multi-product selling or bundles around anchor product
• Arrange / create sales activities
• Build and manage relationship with internal stakeholders
• Regular trainings to frontline for changes in the process / policies
• Ensure that controls laid by management on sourcing are adhered to, as per policy / program guidelines
• Ensure proper Quality Checks are done on all customer documents and applications.

Processes

• Lead and engage team of Business Development Managers / Sr. Business Development Managers 
• Proactive performance / scorecard management – motivation & retention of talent
• Manage attrition
• Train and coach the team
• Effective performance / scorecard / vintage mix management within budget, discipline in performance management 
• Identify and groom potential team managers / leaders
• Upgrade people management skill constantly

People & Talent

• Drive the right sales culture and attitude
• Operational quality – manage sales error, rejection, approval rate, TAT etc.
• Engage relevant stakeholders for smooth approval and customer on-boarding experience 
• Manage customer experience and ensure nil complaints

Risk Management

• Ensure CDD, MLP & TCF diligence
• Zero tolerance – Fraud, Mis-selling
• Discipline in HR and training related matters
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Adhere to operational risk controls and procedures in day to day sales management
• To ensure no adverse findings in internal / external audit, governance and compliance review 
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Branches, Products, Segments, TPP Products, Regional Sales Unit, BIU, SQ, Regional Ops Unit, National Analytics Unit

Our Ideal Candidate

• Must be a Graduate. Postgraduates will be preferred
• Relevant Affluent (SA) NTB acquisition experience, onboarding processes, and cross sell products knowledge is must
• Minimum 3-4 years of team handling experience
• Strong communication skills
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
• Thorough Knowledge of MS Office, Excel

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Business – Market Knowledge
• Business – Products and Processes
• FM – Products – Bonds and Loans

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and d