At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite tools TestComplete, Swagger, ReadyAPI, and Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.
Associate Product Support Engineer – Collaborator
Team intro:
Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQs) and live agent support (via phone, email, screen share, and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow-the-sun support.
Go to our product page if you want to know more about Collaborator
You can even have a free trial to check it out 😊
About the role:
As an Associate Product Support Engineer, you willbe reporting to the Product Support Manager and be responsible for delivering technical support services to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of the systems, and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.
We are looking for you if you have:
Why you should join the SmartBear crew:
Did you know?
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
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