Associate Technical Analyst

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

Role Summary

Provided Level 1 Technical Support for B2B Clients

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent work experience combined with a technical school certification
• Experience providing technical support via email
• 1 year in the technical support area and desired 2 years in customer service
• · Strong PC, Internet knowledge, problem solving, analytical, and customer service
• Advanced English Language skills, both verbal and written
• Proven previous job stability, including maintaining long-term work relationships with former employers

Key Responsibilities

• Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met
• Provides thorough first level technical support to resolve client problems, and acts as the liaison throughout the problem resolution process between clients and subject matter experts responsible for escalated problems.

Qualifications

• Bachelor’s degree or equivalent work experience combined with a technical school certification

What you'll bring

They provided the first point of contact for our clients.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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