Sutherland is an experience led digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 40K+ global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Visit our website to know more about us https://www.sutherlandglobal.com/ LinkedIn https://www.linkedin.com/company/sutherland-global
Role: Business Development Manager
Experience: 8-12 Years
Location: Hyderabad
Job Description:
We are looking for an experienced Business Development Manager with expertise in Cloud, Digital Transformation and Digital Assurance. The ideal candidate will have a proven track record of acquiring new business and customers in the North America region. Secondary skills in customer engagement and customer relationship management are also essential for this role.
Responsibilities:
• Develop and execute strategies to identify, target, and acquire new business and customers in the North America region.
• Conduct market research to identify potential clients, their needs, and pain points in the areas of Cloud / Data & Analytics / Automation / Testing.
• Nurture rolodex leads, Generate leads through various channels such as cold calling, networking events, industry conferences, and referrals.
• Build and maintain a robust sales pipeline by effectively qualifying and nurturing leads.
• Conduct presentations, product demonstrations, and negotiations to convert leads into customers.
• Collaborate with the sales and marketing teams to develop compelling sales materials, proposals, and customized solutions to meet customer requirements.
• Keep up to date with industry trends, competitive landscape, and emerging technologies in the areas of focus.
• Establish and maintain strong relationships with clients, understanding their business goals and providing continuous support and solutions.
• Monitor customer satisfaction, identify opportunities for upselling and cross-selling, and drive customer engagement and retention efforts.
• Collaborate with internal teams to ensure seamless project delivery, customer success, and ongoing account management.
• Achieve or exceed sales targets and contribute to the overall growth and profitability of the organization.
Key Qualifications:
• Bachelor’s degree in business, Marketing, or a related field.
• Proven track record of successful business development and customer acquisition in the Cloud, Digital Transformation, Digital Assurance.
• Strong understanding of the North America market and experience in selling to customers in this region.
• Excellent knowledge of industry trends, technologies, and competitive landscape in the areas of focus.
• Strong sales and negotiation skills, with a consultative approach to selling.
• Demonstrated ability to build and maintain relationships with customers, delivering exceptional customer service and fostering long-term partnerships.
• Self-motivated, target-driven, and results-oriented mindset.
• Effective communication and presentation skills.
• Ability to work collaboratively in a cross-functional environment.
• Experience with CRM systems and sales tools for pipeline management and reporting.
Bachelor’s degree in business, Marketing, or a related field
All your information will be kept confidential according to EEO guidelines.
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