Client Consulting Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are looking for an individual to join us as a Digital Analyst in Visa Consulting and Analytics team based in India. This individual will execute advisory projects for digital payments across India and South Asia (India, Maldives, SriLanka, Bangladesh) Working with the Digital Consulting Lead, and the country teams, the Analyst will be responsible for significant components of digital client consulting engagements. Typically, this will involve the Analyst interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, and working with clients on executing recommendations. 

Usually, 2-4 months in duration, potential projects could include digital strategy review and roadmap design, digital payments wallet assessment and launch, mobile banking App review and enhancement. It would also include driving digital engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data driven solutions to drive digitization and growth of payments with clients, development of industry landscape evaluations and best practices.

The Analyst will be responsible for identifying potential clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects and building new practice solutions.

• Contribute to the development of VCA’s Digital consulting offerings and engagement delivery in INSA to help Visa clients protect and grow payments across digital channels

  
  

• Develop trusted advisor relationships with client senior executives through impactful Digital consulting engagements

  
  

• Partner with peers in other functional areas (e.g., product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources

  
  

• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables

  
  

• Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks

  
  

• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand

  
  

• Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development

  
  

• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

  
  

• Support Thought Leadership projects on the future of payment to our clients and partners

  
  

• Support Digital VCA solutions and support the development of Global Digital solutions, capabilities and credentials

  
  

Qualifications

The ideal candidate will have already accumulated digital consulting experience and will be curious about the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable work a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

• Graduate Degree in Any Discipline + 4 years OR Postgraduate in Management/Science + 3 years from top-tier school or university (IIT/IIM/ISB/ Other top business schools and engineering colleges/Leading Universities l

Essential specific skill-set and experience required:

• Experience in payments/banking/strategy/process consulting with top-tier consulting firms AND/OR experience in payments/retail banking/strategy unit in leading Banks

• Good knowledge of the digital payments industry landscape and developments, consumer trends and regulatory changes in India, Asia Pacific and globally

• Good understanding of Digital trends in Financial Services

• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor

• Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization

• Excellent presentation skills, including strong oral and written capabilities

• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently

• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data

• Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis

• Exposure to customer experience design (using human cantered design / design thinking)

• Willingness to travel (10%+)

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.